Terms of Use

Guidr is operated by Ben Black, sole trader. You can contact Ben at ben@guidrdiy.com.

By creating an account, you agree to these Terms. Please also read the Privacy Policy and Cookie Notice.

You must be at least 18 years old to create or use a Guidr account.

Guidr is available worldwide, but we may restrict or withdraw access in a country or region where legal, safety, technical or provider requirements make this necessary. You are responsible for ensuring that your use is lawful where you live.

Guidr provides account profiles, Trade Expert discovery, booking requests and built-in video guidance. Functionality may contain errors, change without notice, be suspended or be withdrawn. We do not guarantee:

• that any particular feature will remain available;
• uninterrupted, secure or error-free access;
• that a suitable Trade Expert will be available;
• that a request will lead to a booking or other service; or
• work, customers, income or earnings for Trade Experts.

Current calls are free. Guidr does not currently take customer payments or process Trade Expert payouts. Any paid service will be subject to the price and additional terms shown before a user agrees to purchase it.

Trade Experts may be able to create a profile containing their trade, skills, experience, biography and portfolio. Information must be truthful, relevant and kept up to date.

Guidr may review, request corrections to, approve, reject, hide or remove a profile to protect users and operate the service. A profile being approved or displayed does not by itself amount to an endorsement or a guarantee that every statement has been independently verified. Users should make appropriate checks for the particular work involved.

You retain ownership of text, photographs, portfolio material and other content you provide. You confirm that you have the rights and permissions needed to provide it and that doing so does not infringe another person's rights or confidentiality.

You give Guidr a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process and display that content only as reasonably necessary to operate, secure and improve the service, show it to the audiences you select, and deal with support or legal issues. The licence ends when the content is deleted, except for reasonable backup periods or where retention is legally necessary.

Do not upload photographs or text containing unnecessary addresses, identification documents, financial details or information about another person without an appropriate reason and permission.

You must not use Guidr to:

• break the law, encourage unlawful work or evade safety, certification or regulatory requirements;
• post content that is dangerous, fraudulent, false, defamatory, abusive, discriminatory, harassing, obscene or infringing;
• impersonate someone or misrepresent skills, qualifications, experience or identity;
• harm, threaten, exploit or invade the privacy of another person;
• introduce malicious code, interfere with security, scrape restricted information or attempt unauthorised access;
• use another person's content without permission; or
• use Guidr for spam, unsolicited marketing or other activity unrelated to the service.

General information or remote trade guidance can be limited by the description, photographs or other information available. It is not a substitute for an in-person inspection where one is reasonably required, and it does not replace certification, statutory approval or regulated professional services.

You must assess your own competence and circumstances, follow applicable laws and regulations, manufacturer instructions and safety requirements, use suitable protective equipment and stop if work appears unsafe or beyond your ability.

Emergencies and gas, electrical, structural, fire-related or otherwise regulated or high-risk work may require emergency services or an appropriately qualified professional to attend in person. Guidr is not an emergency service.

More practical information is available in the Safety Guidelines. If there is an immediate risk to life or property, contact the appropriate emergency service first.

You may ask to close your account by emailing ben@guidrdiy.com.

We may restrict, suspend or terminate access, or remove content, where reasonably necessary to investigate misuse, protect people or the service, comply with law, enforce these Terms or discontinue the service. Where appropriate, we will explain the reason and provide a reasonable opportunity to correct information or raise a concern.

Guidr's name, branding, software, design and platform content belong to Ben Black or the relevant licensors. These Terms do not transfer those rights to you. You may use the service for its intended personal or professional purpose, but may not copy, sell, reverse engineer or commercially exploit Guidr content except where the law permits it.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or consumer right that cannot legally be excluded or limited.

If we fail to use reasonable care and skill, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms. We are not responsible for loss that was not foreseeable, for loss caused by inaccurate or incomplete information supplied by a user, or for consequences of work undertaken contrary to applicable law, safety instructions or an appropriate recommendation to obtain in-person help.

Guidr is currently provided for consumer and individual Trade Expert use. We do not exclude rights that apply because you are a consumer. If you use Guidr for business purposes, any additional business terms must be agreed separately before using paid services.

We may change the service or these Terms as the service, legal requirements or technical requirements change. We will show the updated date and give reasonable notice of material changes where appropriate. If a change requires fresh agreement, we will ask for it before it applies to you.

These Terms are governed by the law of England and Wales. If you are a consumer elsewhere, this does not remove mandatory rights or protections that apply under the law of your country. Courts with jurisdiction under applicable consumer law may hear a dispute.

Please send questions or complaints to ben@guidrdiy.com. We will try to respond fairly and promptly.